Questions To Ask A Website Designer Before They Design Your Website

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If you are looking for a website designer to help with your next small business website, it’s important to ask the following questions to avoid major issues during the project. You should do this BEFORE you hire the website design firm.

Take the time to conduct a phone interview or, even better meet in person, to ask these key questions. Building a relationship and open line of communication with a website designer from the beginning will help ensure that your project will be successful.

Questions to ask a website designer before they design your website

1. Can you send me a list of sites that you have designed previously?

Ask for a few live working examples of web sites the designer has completed for other clients. Don’t accept screenshots or mockups. Seeing a live site will give you a sense of the person’s attention to detail. If possible, ask for examples that are consistent with your product or service niche or industry.

2. What are your qualifications?

There is a wide range of website designers and services and this is a good way to separate the wheat from the chaff. If you have any doubt whatsoever, it doesn’t hurt to also ask for a referral from an existing client.

3. How much do you charge?

Find out if you will be paying a fixed fee for the whole web site or if you will be charged hourly for all requests. Some web designers will charge per page design or for each page on the site. Find out what is and what is not included in the fee. Is maintenance of the website included in the fee? If so, what does maintenance consist of?

4. Will I have a project manager or one central contact?

This is really important. Ideally you want to interact with the same person throughout the entire stage of your website development process. Some website firms have sales people who make the website pitches and then farm out the work to developers. Try and get a clear answer for who is working on your website.

5. How many rounds of revisions am I allowed?

Establishing your limits when it comes to edits and revisions can be critical. Will you be allowed to make edits at each stage of the project, such as design and development, or will you only be allowed revisions at the end of the project? Are you allowed two rounds of revisions (or more) or just one? How do you know when one stage ends and a new stage begins?

6. What are your payment terms?

Many website designers request a deposit to begin work, with either the final payment due upon project completion or partial payments at key stages during the site’s development. It’s best to avoid projects that require payment in full as it leaves no room for changes or issues that may come up.

7. Can I edit the website myself, and which parts?

Be sure to ask the designer if he will be setting up a content management system (CMS) like WordPress or if the site will be static? How many people have access to edit the site? Will training be provided to you or your staff? Is there any documentation on editing the site? Also, ask which parts you will be able to edit and how difficult those sections will be to edit.

8. How many pages will my website be?

This is something that you will work out with the site design firm once content has been agreed upon. Search engines like websites with several pages of quality text and typically websites have standard pages, such as About Us, FAQs, Contact Us, and Privacy and Terms of Conditions. Together, you and the firm you select will determine other pages based on your business, such as Products or Services, Resource Center, a Blog, Case Studies or Testimonials, Photo Gallery, etc.

9. What happens if I want to add a page after the website project is complete and the new website is live?

This is a good question because you will want to know ahead of time whether this is something you can create yourself, whether it has to be done by the website designer, what the cost might be, and whether there are limitations to the addition of pages.

10. What do you need from me to get started?

Typically, you need to provide any images, text, or other content you want on your site. If you choose to have the text done by the firm’s copywriters, you’ll need to provide basic information. If you provide your own copy, it may need a few tweaks for better search engine optimization or design presentation. Whatever the case may be, you should be notified in advance of any revisions needed to your copy and why they are needed.

11. Can you create a logo for my site?

Most website designers can create a logo for your business for an additional fee. Ask about experience in this area and look at other logos the firm has created, paying particular attention to graphic appeal, how well the style matches the focus of the business and how well the logo establishes brand identity.

12. Can you help me get images for my website?

Having actual photos pertaining to your business is always best for that unique factor, but oftentimes stock images are necessary. So there are no concerns over copyright infringement, ask designers whether they have access to a large selection of public domain images, or if you need to pay royalty fees based on usage.

13. Do you offer e-commerce services?

In addition to web design and development, a comprehensive website design company offers e-commerce services for businesses conducting online sales. Ask for specifics when inquiring about e-commerce solutions because they vary among web design firms. Some commonly offered e-commerce services are shopping carts; the ability to add discounts; support for multi-currencies; a customer database that interacts with your online store; cross and up sell features; inventory control; customization; reporting; and SEO integration.

14. Do you offer domain name registration?

Before a website can go live, it needs a name. Most full-service web design firms will handle domain name registration. Ask the firm if it will check whether the name you want for your site is available, if they will register it for you, how many years the domain name registration is for and the cost for performing this service.

15. Will I be able to see the website as you’re creating it?

Reputable web design firms will make your in-progress website available for viewing during each phase so you can make suggestions, changes, or content edits. Inquire about the review and input process that you can expect.

16. Will I own my website once it’s completed?

It’s important to find out whether you will own the domain name (registered in your name, not the web design company’s), website design and hosting account (registered in your name, not the design firm’s), or if the website design company requires your site to be hosted on their servers. Also find out if you will receive all source files for your site and access to your hosting account, backend administration platform and server. Also be sure to ask if you will be required to lock into an ongoing contract to keep your site live and functioning, or if the completed site will be delivered to you upon completion. You also need to know the name of the company where your website’s domain name is registered, all user names and passwords and the name of the hosting company.

17. What support do you offer after the web site goes live?

Ask about ongoing maintenance and monitoring packages. What happens if the web site gets hacked or if something stops working? Does the designer provide routine backups?

18. How long does the typical website design project?

Every project is different but it’s important to ask how long sites typically take to complete. Are there any incentives if it is completed early or any penalties for missed deadlines? Also, ask how long particular phases of a project take, to ensure things stay on time. Ask about the length of time you have to review and provide feedback.

19. Do you start from templates or build custom sites?

If the designer is starting from a template, ask about licensing and whether other local business sites have the same template? Does he update templates or provide support if the site is broken following core updates? If custom, does he provide ample testing and browser compatibility?

20. Will it be a responsive site that works on multiple mobile and tablet devices?

Will the site be coded for responsive design? Will he design for just mobile breakpoints, or tablets as well? Will he provide mockups of the mobile and tablet interfaces? Will it be load-optimized for mobile or be just a smaller version of the desktop site?

21. What are the client expectations during the process? What assets do I need to supply?

Clarify your responsibilities and those that the web designer will handle. Get in writing all expectations and requirements for each party so that everyone is held accountable.

Get clear dates and deadlines on when deliverables are due or when you need to provide assets and feedback. Will you need to provide any copy, images, hosting, or other items to the web designer, or will he handle it?

22. Who will write the content?

Some web designers employ copywriters to manage the writing and optimization of your website’s text. If that is the case, ask if you need to provide bullet points for each page. If you are writing the copy, ask for guidance on length, tone, and style. Ask for suggested word counts for each page. Lastly, ask the designer to provide any SEO keywords to include in the copy.

23. What search engine optimization or marketing do you do for the site?

Will the web site designer be performing on-site search engine optimization during the setup process? Does he offer off-site optimization? Also, does he submit your site to local or niche directories? Will he continue to optimize blog posts or compose additional ongoing content? If so, does this service require ongoing fees?

24. What other services do you provide?

Although you might have engaged the designer to create your website, ask if he provides additional services, such as graphic design services (logo, business cards, stationery), email templates and social media content or local search optimization tools? This could help make your design and online marketing tools more consistent.

25. What type of results can I expect?

Ask the web designer if he has any expectations of what kind of growth you can expect? How long before you begin seeing results? Does he expect a dip in results after launch? How will you track conversions? Will you have access to analytics from the CMS or a service such as Google Analytics? Will you still have historical data on your old site after launch?

Additional Questions To Ask A Website Designer

The website design process is detailed and complicated and it’s helpful to go into the process prepared to get your arms dirty. Ultimately the difference between a good website and a great website falls on the client’s shoulders. When the client is involved and the client and website designer are in sync, communicating with ease and on a regular basis, the outcome is usually a great website. As you review this list of questions to ask a website designer, you will probably think of other things that are not on this list. If the website designer wants to rush you through this process, then that’s probably a very good indication of what it would be like to work with that person. In my experience, the best relationships often lead to the best projects, so be sure to ask yourself whether you think you’ll enjoy the process of designing your website with this website designer.

Website Redesign and SEO

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Idjwi Island Education Fund Website

Website Redesign and SEO

When you are considering a website redesign, it is crucial you take SEO into consideration so the website does not lose current traffic or drop in the search rankings. Sometimes in the anticipation of a site redesign or migration, it can be easy to overlook important items and stay organized. I wanted to pass along what we have learned redesigning websites for clients and how you can make sure you are properly prepared when you’re faced with a site-wide redesign.

Here are some questions to ask yourself / look into before launching a new website.

  • What pages get the most traffic and referrals?
  • Which pages receive the most back links?
  • Will these top pages (found in #1 and #2) have a new URL?
  • Are any pages being deleted? Is it necessary to delete these pages?
  • What pages will the deleted pages be redirected to?
  • What internal pages do the the deleted pages link to?
  • Are the new pages that will receive the redirect relevant to the old page and target the same keywords?
  • What changes are being made to the site architecture?
  • What pages are changing position (example: main menu to submenu)
  • How is the internal linking structure changing? What links are being removed from the main navigation, main menu and sidebar?
  • Will content change on the existing pages?
  • Will the current on-page optimization be carried over to the new site?
  • Are the same images going to be used?
  • Do images currently refer any traffic?

If pages are being eliminated during the redesign or if not all pages are being migrated over to the new site, you need to create a proper 301-redirect strategy. If you do not implement necessary redirects you run the risk of negatively impacting your site traffic. No matter how much you prepare, there is always a chance that some things will not go exactly according to plan. However, if you have the proper steps in place, like checklists, QA plans and other preemptive strategies, you will be more equipped to deal with issues that arise.

WordPress vs. Squarespace

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WordPress or Squarespace?

If you’re reading this post because you need a new website and are trying to figure out whether to go with WordPress or Squarespace, I can help you make the decision an easier one: WordPress wins the head-to-head battle every time. WordPress crushes Squarespace. I know this first-hand because we actually get a fair number of prospective clients who start their website process with Squarespace. They are recruited to Squarespace for all the reasons that give it so much potential – it’s so inexpensive you don’t even need a credit card to get started; it has an intuitive WYSIWYG theme builder; the hosting is fast and reliable; you don’t need to know anything about websites, domain names, or technology to have a nice looking website.

While both WordPress and Squarespace both give you a platform to build a website, they are completely different. WordPress is used by more than 25% of all websites on the internet, while Squarespace powers just 0.5% of all websites on the internet.

This post will give you more than 20 reasons why WordPress is the clear winner over Squarespace.

 

Reason #1: Free Download

WordPress is free, open source software for anyone to download and use on the web host or server of your choice.

On the other hand, Squarespace isn’t flexible – you are stuck with their hosting, which is strictly on Squarespace’s servers.

Reason #2: Build Upon the Software

WordPress has a GPL 2.0 License. This means that you can improve upon the code and make changes that suit your specific needs, as long as you are willing to share your changes with others as open source.

Squarespace has no such license and actually forbids you from tinkering with their code.

Reason #3: Edit with Code as Much as You Want

You can also edit WordPress plugins and themes as much as you want to extend the capabilities of your website. You aren’t limited to the number of changes you can make. There are also many plugins you can use to add custom code to your website.

Squarespace isn’t flexible at all. While you can add a little HTML, CSS or JavaScript to make small customizations, you can’t change any major components.

Reason #4: WordPress has 49,000 Plugins

WordPress has a huge repository of more than 49,000 plugins to extend the functionality of the core WordPress software. You can find practically any feature imaginable for a website in the plugin repository.

Like the visual editor in Squarespace, what you see is what you get. If a certain feature or functionality you need isn’t available, you’re out of luck and this is where and why many people leave Squarespace and seek out WordPress.

Reason #5: Your Copyrighted Content Can’t Be Used for Free

WordPress has no right to publish any part of your website for free.

On the other hand, Squarespace, according to its Terms of Service, statements 2.2 and 2.3, can use any part of your site for uses such as advertising, even if the content they take is copyrighted. If you want a Squarespace website, you have to agree to this. While you can opt out, it’s not an easy one-click option.

Reason #6: Features aren’t Discontinued without Notice

The WordPress core gets updated regularly with new features and security updates and there’s a system in place to ensure transparency with what goes in, gets fixed and what’s omitted.

Changes are suggested, reviewed and approved before they’re worked on, then later released. Any amendments or omissions are well documented and announced beforehand. In the event that a feature you need is discontinued, you have time to search for or create a plugin to cover the capabilities you want.

Squarespace, on the other hand, can discontinue or remove any features at any time and without notice.

Reason #7: Your Server Resources Aren’t Limited

You can choose to host your own WordPress website unlike Squarespace which requires you to host your site on their servers. This means that you can’t scale it later if it becomes super popular.

Squarespace advertises all plans as having unlimited bandwidth, but the fine print on their pricing page makes it clear that the service is limited to normal usage.

This means your site can get shut down if Squarespace decides you’re getting more than average amounts of traffic – whatever that means – since there isn’t a clear definition (or any at all) for “normal usage.”

Conversely, WordPress gives you the freedom to choose your own hosting so you can find one that’s scalable and works for you.

Reason #8: No High-Resolutions Images? No Problem!

It’s much easier to find a WordPress layout that suits your needs and content. You also have the option to adjust the theme to better fit your images, videos, posts and other content.

Unfortunately Squarespace is heavily biased towards themes with gigantic high resolution images. Most of their 59 themes require huge images and if you don’t have them or need them, your website won’t look great.

Reason #9: Top Companies Trust WordPress

There are many popular, high-profile companies that trust WordPress to power their sites including The New York Times, CNN, PlayStation, LinkedIn, Flickr, Walt Disney, NGINX, Time Inc, cPanel and hundreds more.

Many celebrities also have their sites built on WordPress including Beyoncé, Snoop Dogg, Katy Perry, Jane Fonda, Kim Kardashian, The Rolling Stones, Sylvester Stallone, and William Shatner.

Top companies don’t trust Squarespace because of the reasons listed in this blog post.

Reason #10: Better Analytics

There are many WordPress plugins that can add analytics straight into your site’s back end. Often times, you can get incredibly comprehensive analytics.

For example, you could sign up for Google Analytics and use the Google Analytics + plugin to add all the stats to your WordPress dashboard.

Squarespace includes an analytics feature, but it only has basic information that isn’t nearly as detailed as Google Analytics and you aren’t able to connect the two together in the admin area.

Conclusion

When it comes to a head to head comparison of WordPress and Squarespace, there’s no contest. Yes, you can create a great-looking website with Squarespace, but the platform is severely limited when compared to WordPress, which you can use to do practically anything you want.

How Not To Get Hacked – Six Easy Steps

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There’s been a lot of talk about Russian hackers these days, and while the thought of getting hacked by the Russians (or anyone else) often conjures up thoughts of Jason Bourne, most incidents of hacking are actually much less sophisticated. Let’s face it, hackers, like us, often take the easy way out and go for low-hanging fruit. The good thing about this is that it’s relatively easy to avoid getting hacked. What follows is a simple primer – how not to get hacked – six easy steps.

How Not To Get Hacked Step 1:

Create Strong Passwords

The first and most important rule is to never use the word “password” for your password. Don’t use these passwords either:

  • 123456
  • 123456789
  • qwerty
  • 1111111
  • 123123
  • qwertyuiop
  • 123321
  • 666666
  • 1q2w3e4r5t
  • google

These were the most commonly hacked passwords in 2016.

What all of these have in common is that they are painfully obvious. It is very important to choose your passwords carefully. Don’t use the name of your dog or cat or children. All of these are easily guessed. Strong passwords are cryptic – a meaningless string of numbers, letters, and characters. It’s also important to not use the same password for everything. Your Gmail or Yahoo password shouldn’t be the same as your Facebook password and that shouldn’t be the same as your bank password. Imagine if you were one of the billion or so Yahoo users who were hacked! The hackers would suddenly also have access to your bank account and your social media presence. They could learn everything about you at once.

Check HERE to see if any of your email account passwords have been compromised. If they have (and they probably were), make sure you go change the passwords at the sites where you have an account (or you set up an account eons ago).

How Not To Get Hacked Step 2:

Stop Trying To Remember Passwords…Get A Password Manager

As a website designer I need nearly 1,000 passwords in order to get my work done. Even if I had a meaningful and secure logical way of producing passwords, I would never remember them all. For the past 4 years I’ve been using LastPass. Basically LastPass creates extremely complex passwords (more than 20 characters if I want) and then remembers them whenever I go to a website. All I have to do is create one very long strong password that works as a master password. The master password will then unlock a secure, encrypted vault that contains each unique password for all of your accounts. Password managers also integrate seamlessly into Web browsers, so you can quickly log into any of your accounts from any of your devices. The basic version of LastPass is actually free. If you want to use LastPass on your mobile devices, then all it costs is $1/month.

How Not To Get Hacked Step 3:

Use Two-Factor Authentication

Two-factor authentication requires you to enter a password and choose whether to receive a second code via email or your cell phone.  Then, that second code is either texted to your cell phone or sent to your email so that further authentication steps will be required. The exact methods may vary, but two-factor authentication is a much more secure way to prove that you’re you.

How Not To Get Hacked Step 4:

Be Wary of Public Wi-Fi

If you take the right steps to secure your Internet connections, you will probably be okay with public wi-fi. However, avoid doing the following things while on public wi-fi:

  • Don’t check email.
  • Don’t access your bank accounts.
  • Don’t shop online.

In general, whether on public wi-fi or not, seek out websites that start with https:// instead of http://. That extra “s” is a critical level of security. Legitimate shopping, bank, and email websites all use SSL encryption.

For more information about the danger of public wi-fi, check out Norton’s post on the risks of public wi-fi.

How Not To Get Hacked Step 5:

Be Defensive and Watch Out for Phishing Tactics

Spoofs are cyber criminals who try to steal passwords from people who actually know how to come up with complex passwords. This is also called phishing. They’ll get you to click on a link leading to a spoofed website that looks exactly like the one at which you have an account. When you “log in” to the spoofed website, your user log-in credentials are stolen. Do not click on the link. Instead delete the phishy email.

How Not To Get Hacked Step 6:

Trust Your Instincts

If an email or website seems suspicious in any way, delete it or don’t visit it. Many of the attacks – an email phishing campaign for example – attempt to take advantage of our caution and reason by appearing to come from an authoritative source – like our banks, credit card companies, or even the IRS. But in reality, most of those entities will mail you multiple letters before any action is taken. If something – even mailed to you – looks suspicious, pick up the phone and call your bank. Don’t use the number on the suspicious mailing or email.

Five Problematic Local SEO Tactics

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Local SEO is a constantly evolving practice. What was very effective a few years ago is often no longer effective now. And in some cases, what was effective a few years ago will actually get you into trouble now. It is very important to stay up to date so you know the best practice for improving your local search results. Here are a number of local SEO tactics that are still quite common but I will dissect the SEO tactic and show you that there is a better way of achieving the same result.

Local SEO Tactic 1 – Exact Match Domains with a Location Qualifier

Exact match domains with a location qualifier are urls which use a combination of service-keyword + location in them, as opposed to the business name or brand. This Local SEO tactic was very common a few years ago but we still see it today. An example of this is:

www.plumberwashington.com

While url optimization does carry some SEO benefit, if a boost in local search results is your SEO goal, then it makes more sense to focus on using location-specific keywords throughout your site content and structure. It is much better to use a brand-led domain. Google likes it more and it conveys more trust because it doesn’t look spammy.

Brand-led domains also make it easier for you to expand geographically. Think about it this way. If you have a region-specific domain, then you’re narrowing your business to one location.

The best-practice approach is to use a brand-specific domain and then create localized landing page content. This approach builds trust and credibility, provides location-specific content, and doesn’t limit you to one geographic location.

Local SEO Tactic 2 – Region-Specific Top Level Domains

Region-specific Top Level Domains allow you to end your website domain with a specific geographic location. Like www.mylocalbusiness.boston. While this looks cool, Google confirms that it carries no additional SEO weight. The best practice Local SEO approach is to choose a brand-specific domain name and then build region-specific content in your website.

Local SEO Tactic 3 – Local Doorway Pages

Local doorway pages are similar to landing pages except for the key fact that landing pages are designed to funnel real visitors who search for a unique keyword and then “land” at your site and come in through a page that’s not the home page. Local doorway pages have urls like yoursite.com/plumber-washington. You can have a page like this if there is truly unique content on that page and it’s a page that’s part of the site structure.

Local SEO Tactic 4 – Focusing Link Building Only on High Domain Authority Websites

If you’re a small local business, it’s important to get links from small local directories and websites. From a local link building perspective, these are links from sites involved in your community, e.g. hotels, bed and breakfasts, city information, libraries, churches, etc. As long as these websites provide actual value to your local community, they will also bring inherent SEO value to your local business. Once indexed, these links will show Google that your business is actively involved in its surrounding community.

Local SEO Tactic 5 – Setting up a Huge Service Area in Google My Business

Google My Business gives users the ability to set their radius of service around their physical address. This allows customers to see how far a business is willing to travel to visit a customer.

Some business owners set their radius to its maximum in the hope of ranking across several locations. Unfortunately, this doesn’t work and you’re still only likely to rank around the actual, physical location of your business.

The radius setting should be used realistically & needs to accurately show the area of your business. If a huge service area is correct then that’s fine, just don’t expect any cross-location ranking boost to come from it.

The reality is that if you want to rank across several locations and make the most of local SEO, you need a physical site in each major city that’s actually used and occupied by your team.